Marc Fest (my elevator pitch pal): “Expedia just refunded all the money for my Virgin Atlantic business class ticket to Germany (I’ve decided to go over Xmas instead) without my having to spend a single minute haggling. (Expedia is notorious for trying to stick you with ‘airline credits.’) It’s all thanks to donotpay.com, an AI-powered ‘robo lawyer’ system created by then Stanford student Josh Browder. First I thought its promises were too good to be true. But I checked them out, signed up — $36/year — and it worked! They also got Expedia to refund a British Airways ticket I canceled last year because of Covid. All in one week! I emailed a customer support person to clarify something and she could not have been more proactive. It all was a breeze. Surreal almost. A great example of leveling the playing field between consumers and corporations. And a glimpse into the future of litigation and democratizing legal resources.”
→ Depending on how you value your time, that $36 could be worth gambling next time you have a hassle donotpay.com might be able to help with.
♦ This includes fighting parking tickets and traffic tickets . . . canceling subscriptions and trial subscriptions . . . creating legal documents . . . combating robocalls . . . suing to collect debts . . . and lots more.
♦ Check out the website and/or download donotpay from your phone’s app store.
♦ If you’re nervous about sharing your Expedia password (or whichever other), just change it once the issue has been resolved.
When the interview ends, they play a recording of someone trying to disconnect his cable service. We’ve all been there. It’s maddening. Josh Browder to the rescue.
Ken Doran: “You write: <<I live better than any emperor ever did prior to the invention of air conditioning and the Internet.>> It’s also worth mentioning that anything resembling modern indoor plumbing was rare before the 20th Century. And by the way, there are some quite satisfactory wines even below your $10-$14 price range.”
→ Yes! Two-buck chuck!
BONUS: Coke v. Pepsi
As people choose which to drink based on whether want fraud-free voting made easier or more difficult, this classic Pepsi commercial reminds us how different the two beverages are. (The main difference: Coke is headquartered in Atlanta, and so felt the need to weigh in on the Georgia law.) I like ’em both, but hate the law.
Quote of the Day
The concept is interesting and well-formed, but in order to earn better than a 'C,' the idea must be feasible.~Yale management professor on Fred Smith's paper proposing a reliable overnight delivery service. (Smith went on to found Federal
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