I’ve just spent two months running around California. Compared to the way people used to do it — on horseback — the United Shuttle (800-SHUTTLE) is a vast improvement. But compared to air travel as we’ve come to know it — or to competitor SouthWest (800-I-FLY-SWA), it’s awful.
I’m sure this isn’t fair, but apart from any other negative comments one might make (Calcutta comes to mind), my own unscientific conclusion is as follows: on a sunny day, the Shuttle will be half an hour late. If there are clouds, an hour. Rain, between two and three hours. Light fog — canceled.
I realize this comment may not be all that helpful to you. How many people fly from LA to San Francisco to Sacramento on a regular basis? And of those who do, how many could possibly have failed to notice that they are sitting around a chaotic waiting area for hours with several hundred other unhappy people?
I don’t think I’ll rush out and buy UAL stock just yet.
Quote of the Day
The test of our progress is not whether we add more to the abundance of those who have much, it is whether we provide enough for those who have too little.~Franklin D. Roosevelt
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