This just in: I followed one of my own recommendations just now, and I can’t resist sharing the outcome.
Remember where I was railing against IBM’s less-than-perfect customer service a week or two ago, contrasting it with the amazing folks in places like New Hampshire? Well, I was about to order a CD with 80 million home addresses and phone numbers on it (a mere $39, if you can believe the miracle of it all) +. . . was all set to fill out the order form the publisher, ProCD, provided +. . . until I noted the $9 shipping charge. Hmph, thought I.
So on a whim I called the New Hampshire outfit I had recommended here (PC and Mac Connection: 800-243-8088). It was Saturday night but I got a human on the first ring, ordered the CD for their price of $29.95 plus $5 shipping — already I was $13 ahead — and asked when it would arrive. This was Saturday night, remember. She said: Monday. Get outta here! I said. But darned if it wasn’t true. They ship Airborne every day of the week including Sundays. The package arrived Monday morning. Now, that’s service.
Quote of the Day
It was only 80 years from the time Darwin published ON THE ORIGIN OF SPECIES until we detonated the first nuclear bomb. In the lifetime of one person, we went from figuring out where we came from to figuring out how to get rid of ourselves.~Paleontologist Jack Horner
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