This just in: I followed one of my own recommendations just now, and I can’t resist sharing the outcome.
Remember where I was railing against IBM’s less-than-perfect customer service a week or two ago, contrasting it with the amazing folks in places like New Hampshire? Well, I was about to order a CD with 80 million home addresses and phone numbers on it (a mere $39, if you can believe the miracle of it all) +. . . was all set to fill out the order form the publisher, ProCD, provided +. . . until I noted the $9 shipping charge. Hmph, thought I.
So on a whim I called the New Hampshire outfit I had recommended here (PC and Mac Connection: 800-243-8088). It was Saturday night but I got a human on the first ring, ordered the CD for their price of $29.95 plus $5 shipping — already I was $13 ahead — and asked when it would arrive. This was Saturday night, remember. She said: Monday. Get outta here! I said. But darned if it wasn’t true. They ship Airborne every day of the week including Sundays. The package arrived Monday morning. Now, that’s service.
Quote of the Day
On the day of the 1983 economic summit, James A. Baker 3rd, then chief of staff, realized Mr. Reagan had not read his briefing book. When Mr. Baker asked why, Mr. Reagan responded, 'Well, Jim, The Sound of Music was on last night.'~Professor Herbert S. Parmet reviewing President Reagan: The Role of a Lifetime
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